SCROLL DOWN for important login and technical support information!

Welcome to the Southern Miss Tk20 homepage!

Student Account Activation Instructions:
To activate your Tk20 account, you must pay for your Tk20 subscription by using a credit/debit card or by purchasing a Tk20 Student Access Kit from the USM Barnes & Noble Bookstore (you must contact the bookstore). Once you have decided on your method of payment, click on the "Click here to purchase your student account" link at the top of this page and complete the student contact, registration, and payment information. When entering your student information, you MUST enter your USM Student ID# (do NOT include the "W") and you MUST use your USM email address (your.name@usm.edu) in every instance where you are asked to provide this information. Failure to follow these instructions will delay account activation. Account activation usually takes 2-3 business days and, once activated, you will receive an email from Tk20 confirming activation. Once your account has been activated, you will come back to this page and enter your SOAR credentials in the Username (w+USM ID#) and Password (SOAR Password) blocks at the top of this page to log into your account. Please note that if you are a new USM student, account activation may take a little longer.
**In any case, if you do not receive an activation email after 3 business days or if you entered incorrect information when purchasing your account, please refer to and follow the instructions at the bottom of your *order confirmation* email. If you have questions or need assistance, please email us at Tk20@usm.edu. **

Login Instructions for USM Students, Faculty, & Staff:
Please use your SOAR credentials (W+USM ID# and SOAR Password) to access Tk20. The "forgot password" option will NOT work for USM students, faculty, and staff because your Tk20 login is associated with the campus login system. For students, once you have purchased your Tk20 account and it has been activated, if you are unable to log in, please try logging into another campus platform (SOAR, Canvas, Email, etc.). If you are able to log into another campus platform, the problem is most likely a temporary Tk20 server error or a problem with your device. Please attempt to resolve device issues first - scroll down this page to "FOR ALL USERS" for technical assistance tips. If you still cannot log in, please contact Tk20 Technical Support at (800) 311-5656. However, if you cannot log into another campus platform, try resetting your SOAR password. Please contact the USM iTech Help Desk at (601) 266-4357. When contacting the USM iTech Help Desk, you MUST indicate that you need help resetting your SOAR password (NOT your Tk20 password). Once your SOAR password is reset, try logging into Tk20 again. If all attempts to correct the log in error fail, email the USM Tk20 Administrators (Tk20@usm.edu) from your USM email address. Please provide your full name, USM ID#, a phone number, a description of the problem, any error messages that you have received, and what you have done to resolve the issue. You may embed screenshots in your email but do not send attachments. Someone will respond to your request within 1-2 business days.

Login Instructions for Cooperating Teachers, Field Instructors, & Mentors:
You do not need to remember a username and password! Once field placements are confirmed and binders are published, the Office of Educational Field Experiences will send you an email (via Tk20 to the email address you provided) that contains a direct link to your student teacher's binder. Please save this email so that you can use the direct link each time you wish to access the binder. If you do not receive this email, please check your junk/clutter/spam email folders. If the email was delivered to one of these folders, you MUST drag the email into your Inbox before the binder link will work. If you cannot locate this email, call the Office of Educational Field Experiences at (601) 266-4571. If you experience technical difficulties when trying to access a binder, please refer to the section below for helpful tips for resolving most technical issues. If all else fails, please email us at tk20@usm.edu.

FOR ALL USERS:
If you experience technical issues when attempting to log in, access a binder, or upload files, try these tips before contacting support:
1) If you are a USM student, faculty, or staff member, be sure to use the correct SOAR credentials (see instructions above). Using the wrong SOAR credentials usually results in a "PIN Expired" error message or an error message that indicates you do not have an account.
2) When logging in with your SOAR credentials, you must manually enter your username and password each time. For security reasons, Tk20 does NOT allow the use of "saved" usernames and/or passwords. Using "saved" usernames/passwords usually results in a "PIN Expired" error message. Close out the browser window, reopen the browser, visit usm.tk20.com, and manually enter your SOAR credentials.
3) If you are a cooperating teacher, you can bypass the login page by using the direct binder link sent to you at the beginning of the term (see above).
4) Try using a different browser - Chrome seems to work best - and make sure that it's up to date.
5) Clear your Internet history and update your browser. Close all browsers/windows/tabs, clear your computer's history/cookies/cache/temporary files, update your browser, reopen the browser window, manually enter the Tk20 URL (usm.tk20.com), and then manually enter your SOAR credentials. This tip also works if you are experiencing other technical issues such as failed document uploads and "timed out" error messages.
6) Tk20 does not allow you to have more than one Tk20 window open at a time and it does not allow users to be logged in on more than one device at a time. Make sure that you are logged out of Tk20 on all devices and that you are logged in only once on the same device.
7) Unfortunately, some locations lack a strong Internet connection, some computers are slow/outdated, and some school districts restrict access to certain sites. If you suspect this is the case, make sure that you have a strong and stable connection, try logging in on a different computer or from another location, and/or make sure that your school/district is not blocking the Tk20 site. If this is the case, please report it to your school/district IT team.
8) If file uploads fail, please make sure that each file is less than 100MB and make sure that all videos are compressed before uploading. If files are less than 100MB, try the tips listed above.
9) If all else fails, call Tk20/Watermark Technical Support at 1-800-311-5656.

If you still cannot access TK20 or have additional questions, please contact the USM Tk20 System Administrators at tk20@usm.edu. When emailing, please provide specific details about your issue and enough information so that we can properly identify you (for example, your role as student, faculty, cooperating teacher, your name as it appears in Tk20, your student id#, the course prefix and number, etc.).

School of Social Work Users:
For questions regarding this system, please contact your system administrator.
Administrator: Jenine Housewright, Field Education Specialist
Email: tk20@usm.edu
Phone: 601-266-5569

Professional Education Unit Users:

For questions regarding this system, please contact your system administrator.

• Administrator: USM Tk20 Administrator
• Email: tk20@usm.edu
• Phone: