Scroll down for important information and technical support.

Welcome to the Southern Miss Tk20 website!

Student Account Activation:
To activate your Tk20 account, you must purchase a Student Access Kit from the USM Barnes & Noble Bookstore or pay using a credit/debit card. Please click on the link at the top of this page. When subscribing to Tk20, you MUST enter your USM Student ID# (do NOT include the "W") and you MUST use your USM email address (your.name@usm.edu). Failure to follow these directions will delay account activation. Account activation usually takes 2-3 business days and, once activated, you will receive an email from Tk20 confirming activation. Once your account is activated, you will use your SOAR credentials (W+USM ID# and SOAR Password) to log into your account.

Logins for Southern Miss Faculty, Staff, and Students:
Please use your SOAR credentials (W+USM ID# and SOAR Password) to access Tk20. The "forgot password" option will NOT work for you because your login is associated with the campus login system. Once you have purchased your Tk20 subscription, After confirming that your Tk20 account has been activated, if you are unable to log into Tk20, please try logging into another campus platform (SOAR, Canvas, Email, etc.). If you can log into another campus platform, the problem is most likely a Tk20 technical problem. Please contact Tk20 Technical Support at (800) 311-5656. However, if you cannot log into another campus platform, try resetting your SOAR password. Please contact the USM iTech Help Desk at (601) 266-4357. When contacting the USM iTech Help Desk, you must indicate that you need help resetting your SOAR password (not your Tk20 password). Once your SOAR password is reset, try logging into Tk20 again. If you are still unable to log into Tk20, email the USM Tk20 Administrators (Tk20@usm.edu). Please provide your full name, USM ID#, a phone number, a description of the problem, any error messages that you have received, and what you have done to resolve the issue. You may embed screenshots in your email but do not send attachments. Someone will respond to you within 1-2 business days.

Logins for Cooperating Teachers, Field Instructors, and Mentors:
You do not need to remember a username and password! Once field placements are confirmed and binders are published, the Office of Educational Field Experiences will send you an email (via Tk20 to the email address you provided) that contains a direct link to your student teacher's binder. Please save this email so that you can use the direct link each time you wish to access the binder. If you do not receive this email, please check your junk/clutter/spam email folders. If the email was delivered to one of these folders, you MUST drag the email into your Inbox before the binder link will work. If you cannot locate this email and/or you experience any technical difficulties when trying to access a binder, please call the Office of Educational Field Experiences at (601) 266-4571.

FOR ALL USERS...
If you experience technical issues when attempting to log in, access a binder, or upload files, try these tips before contacting support:
1) If you are a USM student, faculty, or staff member, be sure to use the correct SOAR credentials (see instructions above).
2) When logging in using your SOAR credentials, you must enter your username/password each time. For security reasons, Tk20 does not allow the use of "saved" usernames and/or passwords. Using "saved" usernames/passwords usually results in a "PIN Expired" error message. Close the browser window, reopen the browser, and manually enter your SOAR credentials.
3) If you are a cooperating teacher, you can bypass the login page by using the direct link sent to you at the beginning of the term (see above).
4) Try using a different browser (Chrome seems to work best).
5) Clear your Internet history and update your browser. Close all browsers/windows/tabs, clear your computer's history/cookies/cache/temporary files, update your browser, open a new browser window, manually enter the Tk20 URL (usm.tk20.com), and then manually enter your SOAR credentials. This tip also works if you are experiencing other technical issues such as failed document uploads or getting "timed out" error messages.
6) Tk20 does not allow you to have more than one Tk20 window open at a time and it does not allow users to be logged in on more than one device at a time. Make sure that you are logged out of Tk20 on all devices and that you are only logged in only once on the same device.
7) Unfortunately, some locations lack a strong Internet connection, some computers are slow/outdated, and some school districts restrict access to certain sites. If you suspect this is the case, make sure that you have a strong and stable connection, try logging in on a different computer or from another location, and/or make sure that your school district is not blocking the Tk20 site.
8) If all else fails, call Tk20/Watermark Technical Support at 1-800-311-5656.

If you still cannot access TK20 or have additional questions, please call the Tk20 Technical Support Team or the USM System Administrators at tk20@usm.edu. When emailing, please provide specific details about your issue and enough information so that we can properly identify you (for example, your role as student, faculty, cooperating teacher, your name as it appears in Tk20, your student id#, the course prefix and number, etc.).

School of Social Work Users:

For questions regarding this system, please contact your system administrator.
Administrator: Jenine Housewright, Field Education Specialist
Email: tk20@usm.edu
Phone: 601-266-5569

Professional Education Unit Users:

For questions regarding this system, please contact your system administrator.

• Administrator: USM Tk20 Administrator
• Email: tk20@usm.edu
• Phone: